> ## Documentation Index
> Fetch the complete documentation index at: https://help.checkrmoney.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconnecting an Account

> What to do when a connected account needs to be reconnected.

Sometimes a connection to your financial institution needs to be refreshed - typically after a password change, a security update on the bank's side, or extended inactivity. Balances and transactions stop updating until you reconnect.

## Signs that a connection needs reconnecting

You'll see one of these status badges on the connection:

* **Login failed**, **Auth failed**, **Session expired**, **Account locked**, or **Error**
* **Awaiting MFA** - your bank wants a verification code
* **Disconnected** - the link was removed or your bank requires a manual reconnection

See [what each status badge means](/accounts/managing-connections).

## How to reconnect

Reconnecting opens the secure connection widget so you can sign back in to your bank with your current credentials.

1. Open [Banks, payroll & credit](https://app.checkrmoney.com/data/connections) - it's in the sidebar on desktop web, and under **Settings** on a phone and on iOS
2. Select **Fix** on the connection that needs attention

<Note>On iOS, when several connections need attention, the **Fix connections** prompt steps through them one at a time. To handle a single one instead, open that connection and use **Reconnect** on its detail screen.</Note>

Once the widget opens:

1. Sign in to your institution with your current credentials
2. Complete any multi-factor verification
3. The connection returns to **Connected** once data finishes syncing

## Common reasons for disconnections

* You changed your bank password
* Your institution requires periodic re-authentication
* Your bank updated its security protocols
* Multi-factor codes expired
* An extended period without using the app

<Tip>After changing your bank password, proactively reconnect in Checkr Money to avoid gaps in your data.</Tip>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.